Services

Services Overview

We’re not just a simple box seller. Where we shine is in our services before and after the sale. We work closely with all of our clients to resolve issues and find solutions. We try our best to learn our customer’s business to be in a better position to help them achieve their goals. 

Services List

  • Apple Repair
  • Asset Management
  • Break-n-fix
  • Cabling
  • Cloud
  • Consulting
  • Contract Labor
  • Data Center
  • De-installation
  • Engraving
  • Extended Warranty
  • Imaging
  • Leasing
  • Migration
  • Online Orders
  • Onsite Delivery / Installation
  • Programming
  • Proof of Concept
  • Staging
  • Tech Support
  • Traning
  • Upgrading

For information on our electronic procurement (eProcurement) or PunchOut services, please visit the following page:

How Can We

Help You?

To discuss how our team can
help your business achieve
true results.

Service Information


Contract IT Consulting and Labor

Prime Systems offers a wide range of IT consulting services and technical contract labors:

  • Database programing and management
  • Web automation projects
  • Data transfer and conversion projects
  • Network design and management
  • Programming with .NET, C++, PHP, and other common and/or advanced languages
  • Project management
  • Infrastructure analysis and design
  • Print job management
  • Field technicians
  • Network administrators and analysts
  • System administrators and analysts


Installation and System Integration Services

Our installation services include many advanced features:

  • Custom imaging, onsite or offsite for desktops, and servers
  • Onsite installation and configuration
  • Staging and warehousing
  • Renaming, joining domain, and asset tagging
  • Adding printer drivers
  • Adding additional components
  • Installation of software
  • Installation of third-party products
  • De-installation
  • Moving computers from room to room and from location to location
  • Cascading computers
  • After-hour installation
  • Emergency installation
  • Cable management
  • Connections and testing of TVs and projectors
  • Computer furniture

We have the experience in large-scale rollouts such as 200 or more computers per day or 1000 per week.


We offer competitive leasing options

We work with IBM Finance as well as other financial institutions to offer competitive leasing options for our clients to acquire our equipment.

  • Tax advantages – Payments are 100% tax deductible
  • More purchasing power – Leave the cash to something more important
  • 100% Financing = no down payment – Easier cash management
  • Flexibility in what to do with old equipment
  • Delivery, installation, and maintenance costs can all be built into the lease


Moving

We offer a cost-effective moving service that is tailored to the customer needs. We can move computers from one room to another, from one location to a central warehouse, or from one campus to another. We can set up the moved computers at the new location including renaming computers and adding printer drivers. We can also move computers to storage in the beginning of a summer and move them back to classrooms at the end of the summer.


Rates

We offer both in-house and on-site services and support. We can bill hourly or service plans are available. For further information please contact us. These rates are provided herein as a guideline only. We typically offer competitive rates through RFPs and actual quotes on a case-by-case basis.

Regular Hourly Rates:

  • Server Support On-Site, $68/hour
  • Network and Connectivity Support On-Site, $58/hour
  • Desktop Support On-Site, $48/hour

Block of Time Support Options:

  • Block of Time Server Support, $58/hour
    (10-Hour block minimum; renewable annual contract)
  • Block of Time Networking & Connectivity Support, $48/hour
    (10-Hour minimum; renewable annual contract )
  • Block of Time Stand- Alone Desktop Support, $38/hour
    (10-Hour block minimum; renewable annual contract)

Additional Support Rates:

  • Cable Drops Standard Office Construction with 8′ drop ceilings, $125 per drop (CAT 5e $150)
    (Lengths up to 500′; less than 5 drops add $35 trip charge)
  • Cable Drops New Construction No Sheetrock on Buildout, $100 per drop (CAT 5e $125)
    (Lengths up to 500′; less than 5 drops add $35 trip charge)


Recycling

Our computer recycling services include:

  • Data removal/cleaning/wiping out according to government certifications
  • Hard drive destruction
  • Purchase of surplus
  • Reuse and resale
  • Large scale removal
  • Purchase as scrap metal

We collect/recover the following products at all of our locations: desktop computers, laptops, notebooks, servers, monitors and most peripherals. The items may not necessarily be made or purchased from Prime Systems. We accept all brands/models.

Some additional rules:

A. Consumers do not have to pay any fees at the time of recycling to recycle used computer equipment made by Prime Systems. Fees are not required for most other brands; but they may be required if labor is involved in removing the computers.

B. Prime Systems provides for the collection from a consumer of any used computer equipment at our site.

C. Prime Systems provides for the recycling or reuse of used computer equipment.

D. Prime Systems provides for the collection of computer equipment that is reasonably convenient and available to consumers in this state, and designed to meet the collection needs of consumers in this state.

E. Prime Systems may sell the following brands of computers, depending on customer requests: Prime Systems, Lenovo, Dell, Acer, Gateway, Toshiba, Sony, Panasonic, Fujitsu, Asus, Shuttle, Gigabyte, and MSI. Only Prime Systems is assembled by Prime Systems.

F. For products purchased from Prime Systems and if dropping off is not convenient to you, we can pay the inbound shipping with pre-paid shipping labels for you to send the recycled equipment back to us via carriers. 

Keep in mind that we also have a trade-in program for our customers to trade-in their obsolete equipment for a fair market value.


Repair Services

We repair all major categories and brands of IT products. These include:

  • Desktop computers
  • Laptop computers
  • Mobile devices
  • Printers
  • Servers
  • Scanners
  • TVs
  • Projectors

Keep in mind that the cost of fixing items may be more than buying a replacement sometimes.

If you have an item that would like us to fix, please give us a call. Our rates are very reasonable.

If you have routine repair work, a service contract may be a less expensive way to go. We offer yearly-renewable service contracts that are flexible and cover both labor and parts.

We are a Lenovo authorized service center.

 


IT Staffing Services

Need a temporary PC technician? Need a network administrator? Prime Systems offers quality onsite temporary staff with various skill levels to serve your needs:

  • PC technicians
  • Installation technicians and crew
  • Network administrator
  • System tech and engineers
  • Network analysts
  • Hardware designers and engineers
  • Server specialists
  • IT consultants

We offer this service nationwide.

 


Yes, we take trade-ins!

Having a hard time getting rid of the obsolete equipment? Trade-in may be your best solution.

The traditional auction process is tedious, labor-intensive, space-demanding, expensive, and does not generate enough returns to justify the process. School districts often need to spend labor baby-sitting the entire auction process. Since all the items are sold by pallets instead by individual items, the returns are often very low on a per item basis. Computer equipment like monitors could take up a lot of warehouse space while waiting for auctions to complete. The wait could be months and more. After the auction is complete, schools need to spend labor to help the public to load the products with folk lifts etc.

We offer a trade-in option to avoid such problems. We typically pay market value for your obsolete equipment. We move the equipment immediately to our warehouse and we do not charge for removing the equipment. We also save extra time and money for our clients by removing the hard drive contents for them, free of charge.

We encourage our clients to add such trade-in options to the RFP as part of the purchasing of new equipment. It’s also called “de-instillation.” Our warehouse is large enough to accept large quantities of obsolete equipment and process them including content removal/cleaning.

The actual trade-in value of a product depends on the product type and specifications. The trade-in process is also called asset disposal management. We can pick up, clean up, refurbish, re-market, redeploy, donate, or destroy old assets according to customer requirements. We also ensure all data are removed according to government specifications.


Upgrades

We provide cost-effective upgrade/replacement labor services for almost all brands of desktops and laptops, which can be done either at our facility or onsite:

  • Memory module (desktops, laptops, printers and servers)
  • CPU
  • Hard drives
  • Motherboards
  • Laptop batteries
  • Video cards
  • Peripherals (to cordless products)
  • Network (add WiFi)
  • Software
  • Virus removal

We can conduct such upgrades on a large scale at multiple locations with short turn-around and minimum interference to school/client operations.

 


Warranty – Home of the Five-Year / Life-Time Warranty

All of our products come with at least one-year limited warranty. However, we offer cost-effective warranty options to cover the entire life-cycle of any product including desktop, laptop, printers, and servers. Most IT products have an expected life cycle of five years at school districts. We strongly encourage our clients to purchase our products with five-year warranty so that the entire life cycle is covered.

Our five-year warranty is amazingly cost-effective. Send us an email or give us a call for a quote. You’ll be surprised how low the cost for the extended warranty is. It’s an offer that is hard for any one to refuse.

Of course, the actual cost of the extended warranty depends on the quantity of the purchase, and types and values of the products. We offer low-cost extended warranty on desktops, laptops, printers, servers, projectors, and other products.

Our goal is a guaranteed lowest total cost of ownership (TCO).

There are two main business models for warranty services – onsite and depot. Onsite means that we’ll dispatch our field technicians to where the equipment is to fix the problems. Depot means that the client will have a central location to keep the defective products. We’ll retrieve these products either through timely picking up services or shipping through common carriers. The depot service is often used for clients who are geographically away from our office locations.

Keep in mind that we also offer warranty services for third-party products.

Customer Testimonials

What People Say

We have utilized Prime’s services for mounting data projectors and as a reseller for hardware.  When working on projects, they understand education schedules and are willing to work around instructional time. Their excellent communication, work ethic, attention to detail, and quality of work are the reasons we value and continue our partnership.  The team at Prime work very hard to meet educational needs and provide quality service.

Darlene Lovinggood Executive Director of Technology Galena Park ISD

Izzy & Alex were absolutely AMAZING!!!!! They were SO HELPFUL! They were smart, capable, kind, and thorough! Thank you for sending them! I wish I worked with them.

Jenny Roberts Spring Oaks Middle School Librarian Spring Branch ISD

George, I am so excited. All of the parts from our recent order arrived today. They are here in plenty of time for my upcoming “PC Build” lab assignment. Thank you for your time (and patience) in helping make this happen.

John Dick Program Director - Computer Maintenance, Networking, and Cybersecurity Grayson College
Get In Touch

Contact Details

If you are interested in working with us then please drop us a line, we would love to hear from you.

10402 Harwin Dr, Houston, TX 77036

(713) 933-1030

contact us

Drop Us A Line

Coordinates of this location not found