Questions? Look here.
We provide one of the best supports in the industry – onsite, over the phone, with remote access, or on the Internet. Please check these general FAQ pages before contacting us.
Our typical business hours in our office is 9AM – 6PM CST. However, some field technicians often work 7AM – 4PM to fit customer’s needs.
For resellers, please contact Directron.com for our products, which is much more oriented toward serving resellers.
No. We don’t. For individuals, please visit and contact our affiliate website, www.directron.com.
Yes, we do for all government agencies, public schools, universities, and public corporations. Other entities will require account application form before we accept the purchase orders.
Yes. For items that are not under contract, we encourage you to place the order on www.directron.com. For items that are under contract, we encourage issuing POs through fax and/or emails. If online order is needed, we can make arrangements for that.
Yes, we do. We use common carriers such as UPS, FedEx, and USPS. For customers in Houston area, we also offer delivery services.
Yes, please. Email or fax the application form. We would be more than happy to fill it out and be on your bid or vendor list.
There are several easy ways to do this. Choose any one that fit your needs. (1) Obtain an online price 24/7 from www.directron.com. Send us the PO with the item description and price. (2) Send us a quote request through email or fax. Our experienced sales reps will quote you promptly. (3) Call our sales line to obtain a quote.
Please read our warranty policy located on our Services page under Service Information. Click on the Warranty tab for details on this question.
There are two main business models – onsite and depot. Onsite means that we’ll dispatch our field technicians to where the equipment is to fix the problems. Depot means that the client will have a central location to keep the defective products. We’ll retrieve these products either through timely picking up services or shipping through common carriers. The depot service is often used for clients who are geographically away from our office locations.
You are welcome to place purchase orders by email, fax, or phone.
Yes, we accept most major credit cards such as MasterCard, Visa, Discover, and American Express.
When we say onsite, we really mean onsite – which ever site the computer or equipment is used. For example, for a school districts with 60 school locations, we deliver each computer and printer to each school location. Similarly, for onsite services, we go to the actual office where the computer is located to fix the problems.
Yes, certainly. We’ll work with you to provide the best solutions to help you to prepare the RFP.
Yes, we do. For large entities, we typically offer a discount code for the entire product line at www.directron.com. Ask your team leader to contact Prime Systems rep for more details.
We would be more than happy to do that. Please send an email to email@example.com to make such a request.
Our business is constantly expanding. Currently, aside from our West Houston office we also have Prime locations in Dallas and San Antonio. Please see our contacts page for more information.
We continue to look forward to opening offices/warehouses near our customers to meet your needs. Having technicians/offices/warehouses very close to our customers is a trademark of Prime Systems. The timing of such openings of new offices depend on the business volume as a justification.
Yes, our CISV vendor ID with the State of Texas is 1760320444100
Yes, we are a State of Texas certified Historically Underutilized Business (HUB). Prime Systems is a women and minority (Asian) owned business.
Prime Systems is also certified by Houston Minority Business Council as a minority-owned business.
Yes, we do. Please read our trade-in policy located on our Services page under Service Information. Click on the Trade-In tab for details on this question.
We typically try to keep our techs working with the same client as much as we can. We do not intentionally rotate our techs among clients. We want our techs to maintain long-term relationships with technical staff and users at each client site.
Yes, we are on DIR, BuyBoard, Region V, HCDE, and HMBC.
Yes, we do. Please read our leasing policy located on our Services page under Service Information. Click on the Leasing tab for details on this question.
Yes, we do. Please contact us for us to submit our E-rate SPIN number.
Yes, we do. Please contact us.
We repair almost all PC related products of all brands including desktops, laptops, printers, and peripherals. We also repair servers, workstations, and storage devices.
Yes, we do. Please contact us to discuss the details.
If needed, we offer free work order ticket system to our major customers. The web-based ticket system allows easy communication, tracking, and management of work orders. It helps us to monitor the quality control and turn-around time. It can be customized for each client.
Most of our clients already have their own ticket system. We prefer to have remote access to the system for easy access and timely updates / closing of tickets.
Still have questions?
Drop us a line. Our sales team is happy to help.