Prime Systems offers high-quality, low-cost, and full-service on desktops, laptops, servers, printers, peripherals, and other IT products and services.
Five-year next-business-day warranty on all of our products
Customized desktop computers specially designed for your applications
Lenovo/IBM ThinkPad laptops, notebooks, and tablets
HP printers and imaging products
Established in 1985, Prime Systems is one of the largest and most experienced system integrators in the greater Houston area.
Established in 1985, Prime Systems is one of the largest and most experienced system integrators in the greater Houston area.
Frequently Asked Questions - Tech Support
What kind of products do you repair?
We repair almost all PC related products of all brands including desktops, laptops, printers, and peripherals. We also repair servers, workstations, and storage devices.
Do you support equipment that was not purchased from you?
Yes, we do. Please contact us to discuss the details.
What is your business hours?
Our typical business hours in our office is 9-6 CST. However, our field technicians often work 7-4 to fit customer's needs.
Do you have work order ticket system?
If needed, we offer free work order ticket system to our major customers. The web-based ticket system allows easy communication, tracking, and management of work orders. It helps us to monitor the quality control and turn-around time. It can be customized for each client.
Most of clients already have their own ticket system. We prefer to have remote access to the system for easy access and timely updates/closing of tickets.
How do you warranty your products?
There are two main business models - onsite and depot. Onsite means that we'll dispatch our field technicians to where the equipment is to fix the problems. Depot means that the client will have a central location to keep the defective products. We'll retrieve these products either through timely picking up services or shipping through common carriers. The depot service is often used for clients who are geographically away from our office locations.
We repair almost all PC related products of all brands including desktops, laptops, printers, and peripherals. We also repair servers, workstations, and storage devices.
Do you support equipment that was not purchased from you?
Yes, we do. Please contact us to discuss the details.
What is your business hours?
Our typical business hours in our office is 9-6 CST. However, our field technicians often work 7-4 to fit customer's needs.
Do you have work order ticket system?
If needed, we offer free work order ticket system to our major customers. The web-based ticket system allows easy communication, tracking, and management of work orders. It helps us to monitor the quality control and turn-around time. It can be customized for each client.
Most of clients already have their own ticket system. We prefer to have remote access to the system for easy access and timely updates/closing of tickets.
How do you warranty your products?
There are two main business models - onsite and depot. Onsite means that we'll dispatch our field technicians to where the equipment is to fix the problems. Depot means that the client will have a central location to keep the defective products. We'll retrieve these products either through timely picking up services or shipping through common carriers. The depot service is often used for clients who are geographically away from our office locations.
Houston - Dallas - San Antonio
