Frequently Asked Questions - General and Sales

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Can I place an order online?

Yes. For items that are not under contract, we encourage you to place the order on www.directron.com. For items that are under contract, we encourage issuing POs through fax and/or emails. If online order is needed, we can make arrangements for that.

Can we add your company to our bid list?

Yes, please. Email or fax the application form. We would be more than happy to fill it out and be on your bid or vendor list.

How do I obtain a quote from Prime Systems?

There are several easy ways to do this. Choose any one that fit your needs. (1) Obtain an online price 24/7 from www.directron.com. Send us the PO with the item description and price. (2) Send us a quote request through email or fax. Our experienced sales reps will quote you promptly. (3) Call our sales line to obtain a quote.

How do I place an order with Prime Systems?

You are welcome to place purchase orders by email, fax, or phone.

Do you accept purchase orders?

Yes, we do for all government agencies, public schools, universities, and public corporations. Other entities will require account application form before we accept the purchase orders.

Do you sell to resellers?

For resellers, please contact Directron.com for our products, which is much more oriented toward serving resellers.

Do you sell to individuals?

No. We don't. For individuals, please visit and contact our affiliate websites, www.directron.com or www.axiontech.com

Do you ship your products?

Yes, we do. We use common carriers such as UPS, FedEx, and USPS. For customers in Houston area, we also offer delivery services.

What do you mean by "online delivery" and "onsite services?"

When we say onsite, we really mean onsite - which ever site the computer or equipment is used. For example, for a school districts with 60 school locations, we deliver each computer and printer to each school location. Similarly, for onsite services, we go to the actual office where the computer is located to fix the problems.

Do you provide samples for evaluation in preparation for our RFP?

Yes, certainly. We'll work with you to provide the best solutions to help you to prepare the RFP.

Do you offer employee discounts?

Yes, we do. For large entities, we typically offer a discount code for the entire product line at www.directron.com. Ask your team leader to contact Prime Systems rep for more details.

Can you provide a list of references from your past customers?

We would be more than happy to do that. Please send an email to sales@primesystems.com to make such a request.

You are currently located in West Houston. Do you have plans to set up offices in other areas?

Our business is constantly expanding. Currently, aside from our West Houston office we also have Prime locations in Dallas and San Antonio. Please see our contacts page for more information

We continue to look forward to opening offices/warehouses near our customers to meet your needs. Having technicians/offices/warehouses very close to our customers is a trademark of Prime Systems. The timing of such openings of new offices depend on the business volume as a justification.

Are you a CISV vendor?

Yes, our CISV vendor ID with the State of Texas is 1760320444100

Are you a HUB vendor?

Yes, we are a State of Texas certified Historically Underutilized Business (HUB). Prime Systems is a women and minority (Asian) owned business.

Prime Systems is also certified by Houston Minority Business Council as a minority-owned business.

What is your warranty policy?

Please read our Warranty Policies for details on this question.

Do you take trade-in for our obsolete equipment?

Yes, we do. Please read our trade-in option for more details.

Do you use the same technician for the same customer or rotate them?

We typically try to keep our techs working with the same client as much as we can. We do not intentionally rotate our techs among clients. We want our techs to maintain long-term relationships with technical staff and users at each client site.

Are you on any State-wide contracts?

Yes, we are on DIR, BuyBoard, Region V, HCDE, and HMBC.

Do you offer a leasing option?

Yes, we do. See our leasing page for more details.

Do you have an E-rate SPIN number and participate in E-rate bids?

Yes, we do. Please contact us for us to submit our E-rate SPIN number.

Do you sell to Federal Government? Do you have a GSA contract?

Yes, we do. Please contact us.

Do you accept credit cards?

Yes, we accept most major credit cards such as MasterCard, Visa, Discover, and American Express.